Zuora, a monetization platform for businesses, has unveiled Zuora Collections, an artificial intelligence-powered solution that combines billing, revenue, and collections data so businesses can collect cash faster while improving retention, cash forecasting, and customer account health.
Zuora Collections provides finance and accounting teams with a complete view of payment behavior, account health, and commercial context—all alongside billing and revenue data, the Redwood City, CA-based company says. AI-powered workflows and predictive insights help teams forecast collections outcomes and prioritize efforts, such as identifying high-risk accounts.
“Companies can’t afford to overlook the strategic advantage cash provides in today’s economic environment,” Nikki Wong, vice president of product management at Zuora, said in a statement. “Every interaction, including collections, impacts the customer experience and long-term value of the relationship. Zuora is helping finance and accounting teams make this shift, transforming the order-to-cash process by making collections truly customer-centric.”
Key features of Zuora Collections include:
- AI-generated insights: Segment and prioritize accounts with health scores built on historical payment behavior, engagement patterns, and risk indicators.
- AI-powered forecasting: Predict expected cash inflows using AI trained on historical collections data, delivering greater confidence in month-end outcomes and forward-looking cash flow.
- Contextual collections workflows: Automate outreach based on customer behavior, account risk, and billing history to improve efficiency and expedite payments.
- Collector dashboard: Provide a complete view of overdue accounts, payment status, and risk signals in a single, centralized dashboard.
- CRM and communication platform integrations: Coordinate collections tasks across teams and prompt sales teams to follow when it matters most.
- Task management: Assign and track collections actions within a structured workflow for improved efficiency.
“How you collect has a direct impact on your customer relationships and, in the end, what you collect,” said Matt Dobson, chief accounting officer at Zuora. “We’ve seen the benefits firsthand on our own team—Zuora Collections immediately helped us collect faster with a comprehensive view of customer payments. Instead of treating collections as a standalone function, Zuora Collections aligns the full process alongside billing and revenue on one platform.”
More information about Zuora Collections can be found here.
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